FAQ

1. How long does shipping take?
Orders typically arrive in 7–15 business days depending on your location and carrier delays. Delivery time may vary during holidays or peak seasons. We strive to provide accurate estimates but cannot guarantee exact delivery dates.

2. How long does processing take?
We process all orders within 1–3 business days. Processing includes verification, packaging, and preparation for shipment. Once processed, orders are handed over to the carrier for delivery.

3. Will I get a tracking number?
Yes. Once your order ships, a tracking number will be emailed to you. Please allow 1–3 days for tracking information to update on the carrier's website. Tracking enables you to monitor the progress and estimated delivery of your package.

4. Do you accept returns?
Yes. Please review our Refund Policy for details on returns and eligibility. Returns must meet policy conditions including being within the specified return period and unused condition. Contact our support for a smooth return process.

5. What if my package is lost or delayed?
If your package seems delayed or lost, contact us at Northern-aurora.co@outlook.com and we’ll assist you promptly. We work with carriers to locate packages and resolve delays quickly.

Additional Shipping Information

Shipping times depend on the destination and carrier performance. Remote locations may experience longer delivery. We recommend choosing expedited shipping if you need faster delivery.

All orders are processed in the order they’re received. During peak periods, processing times may extend slightly. We appreciate your patience and understanding during such times.

Order Tracking Details

Tracking numbers can be used on the carrier’s site to get updated shipping information. Please note that tracking updates may be delayed by 1–3 days after shipment. This delay is normal and caused by carriers updating their systems.

Return and Refund Policy Highlights

Returns must be requested within the timeframe stated in our Refund Policy. Products should be unused and in original packaging. Refunds will be processed after we receive and inspect the returned item.

Some items may be excluded from returns due to hygiene or custom nature. Please check the policy or contact support if unsure about eligibility.

Lost or Delayed Package Steps

  • Wait a few extra days beyond the estimated delivery.
  • Check tracking status online using your tracking number.
  • Contact us immediately if the package is missing or delayed.
  • We will initiate investigations with the shipping carrier.
  • If necessary, we arrange reshipment or refunds after carrier confirmation.

Changing Your Shipping Address

If you need to change your shipping address, email us immediately. We can update the address only if your order has not shipped yet. Once shipped, addresses cannot be updated for security reasons.

To avoid delays, double-check your shipping information before placing an order. Accurate details help ensure successful delivery.